How We Implement AI Automation for Your Agency

How We Implement AI Automation for Your Agency

How We Implement AI Automation for Your Agency

How We Implement AI Automation for Your Agency

At ODYSSEY1.ai, we believe in transparent, structured processes that deliver results. Whether you need a pre-built automation deployed in 48 hours or a complex custom solution, you'll know exactly what to expect at every step. Here's how we work—no surprises, no hidden costs, no confusion.

Three Ways to Work With ODYSSEY1

Custom AI Agents (SOW) → Built specifically for your workflows. Fixed-price projects scoped to your requirements. Jump to details ↓

Custom AI Agents (SOW) → Built specifically for your workflows. Fixed-price projects scoped to your requirements. Jump to details ↓

Retainer Services → Continuous automation development for ongoing innovation. Monthly commitment with flexible priorities. Jump to details ↓

Not sure which fits? Schedule a free consultation and we'll help you decide.

Pre-Built Automations: The Fast Track

Best for: Agencies needing proven solutions for common workflows—client onboarding, reporting automation, meeting notes, campaign dashboards, and more.

Timeline: Implementation varies by solution, typically 2-5 business days.

The Pre-Built Process (5 Steps)

Step 1: Initial Consultation (30 minutes)

We start with a call to understand your needs and confirm the pre-built automation fits your use case. This call is free and helps us ensure we're the right solution before you commit.

What we'll discuss:

  • Your current workflow and pain points

  • Which pre-built automation matches your needs

  • Technical requirements and integrations

  • Timeline and next steps

Step 2: Purchase & Onboarding Scheduling

Once you decide to move forward:

  • 100% payment due upfront (net-15 terms)

  • We schedule your onboarding session

  • You receive preparation checklist (access requirements, information needed)

Payment includes: Full implementation, configuration, testing, training, and documentation.

Step 3: Implementation & Configuration (1-3 business days)

We install the automation workflow in your environment and configure it to your specifications.

What happens:

  • We'll need temporary access to your systems, OR

  • We'll work via screen-share with your team member

  • Install automation workflow in your environment

  • Configure API connections for external data sources

  • Customize settings to match your requirements

  • Run quality assurance tests to ensure proper function

Your involvement: Provide access credentials, answer configuration questions, and review test results.

Step 4: Testing & Walkthrough

Before going live, we ensure everything works perfectly.

What's included:

  • Odyssey1 conducts full execution testing

  • You're invited to test and validate results

  • We conduct live walkthrough or provide recorded video training

  • You receive complete documentation including GitHub repository access

  • We address any issues or adjustments needed

Changes within scope are included. Additional customization beyond the original scope is billed hourly.

Step 5: Go-Live & Support

Your automation is live and running.

Post-deployment support includes:

  • Email/Slack support for questions

  • Periodic check-ins to ensure satisfaction

  • Documentation and GitHub repo for reference

Need modifications later? Additional development is available on an hourly basis.

Pre-Built Automations Pricing:

Varies by solution. Browse our pre-built automation catalog to see specific pricing.

Payment terms: 100% upfront, net-15 (kick-off scheduled after payment received)

Timeline: Typically 2-5 business days from purchase to go-live

Pre-Built Automations: The Fast Track

Best for: Agencies needing proven solutions for common workflows—client onboarding, reporting automation, meeting notes, campaign dashboards, and more.

Timeline: Implementation varies by solution, typically 2-5 business days.

The Pre-Built Process (5 Steps)

Step 1: Initial Consultation (30 minutes)

We start with a call to understand your needs and confirm the pre-built automation fits your use case. This call is free and helps us ensure we're the right solution before you commit.

What we'll discuss:

  • Your current workflow and pain points

  • Which pre-built automation matches your needs

  • Technical requirements and integrations

  • Timeline and next steps

Step 2: Purchase & Onboarding Scheduling

Once you decide to move forward:

  • 100% payment due upfront (net-15 terms)

  • We schedule your onboarding session

  • You receive preparation checklist (access requirements, information needed)

Payment includes: Full implementation, configuration, testing, training, and documentation.

Step 3: Implementation & Configuration (1-3 business days)

We install the automation workflow in your environment and configure it to your specifications.

What happens:

  • We'll need temporary access to your systems, OR

  • We'll work via screen-share with your team member

  • Install automation workflow in your environment

  • Configure API connections for external data sources

  • Customize settings to match your requirements

  • Run quality assurance tests to ensure proper function

Your involvement: Provide access credentials, answer configuration questions, and review test results.

Step 4: Testing & Walkthrough

Before going live, we ensure everything works perfectly.

What's included:

  • Odyssey1 conducts full execution testing

  • You're invited to test and validate results

  • We conduct live walkthrough or provide recorded video training

  • You receive complete documentation including GitHub repository access

  • We address any issues or adjustments needed

Changes within scope are included. Additional customization beyond the original scope is billed hourly.

Step 5: Go-Live & Support

Your automation is live and running.

Post-deployment support includes:

  • Email/Slack support for questions

  • Periodic check-ins to ensure satisfaction

  • Documentation and GitHub repo for reference

Need modifications later? Additional development is available on an hourly basis.

Pre-Built Automations Pricing:

Varies by solution. Browse our pre-built automation catalog to see specific pricing.

Payment terms: 100% upfront, net-15 (kick-off scheduled after payment received)

Timeline: Typically 2-5 business days from purchase to go-live

Custom AI Agents: Built for Your Unique Needs

Custom AI Agents: Built for Your Unique Needs

Best for: Agencies with unique workflows that can't be solved by pre-built solutions. Complex integrations, proprietary processes, or specific business requirements.

Timeline: 2-8 weeks depending on complexity

The Custom Build Process (6 Phases)

Phase 1: Free Consultation (30-60 minutes)

Every custom project starts with a free consultation call to explore your needs.

What we'll cover:

  • Your business objectives

  • Current tech stack and processes

  • Workflow challenges and bottlenecks

  • Desired outcomes and success metrics

  • Feasibility assessment

  • Ballpark timeline and investment

No commitment required. This call helps us both determine if we're a good fit.

Phase 2: Discovery & Requirements Gathering (1-3 days)

After the initial consultation, we dive deeper into requirements.

What you'll provide:

  • Business objectives and goals

  • Current tech stack documentation

  • Current process workflows

  • Templates, examples, and documentation

  • Access to key stakeholders

What we'll do:

  • Document detailed requirements

  • Identify integration points

  • Map data flows

  • Define success criteria

  • Outline technical approach

Timeline: 1-3 business days, depending on complexity

Phase 3: Proposal & SOW Development (1-3 business days)

We deliver a comprehensive proposal with everything clearly defined.

Your proposal includes:

  • Detailed project scope

  • Fixed price (assuming adherence to agreed scope)

  • Project plan with phases and milestones

  • Timeline estimates

  • Technical approach

  • Testing and QA process

  • Training and support terms

  • Payment terms (50% deposit, 50% on completion)

Scope is locked. Changes or additions require SOW amendments and may affect cost and timeline. This protects both of us from scope creep.

You review, ask questions, and approve before any work begins.

Phase 4: Development & Build (2-6 weeks)

Once the SOW is signed and deposit received, we begin development.

Our approach:

  • Agile sprints where applicable

  • Regular client updates (frequency agreed in SOW)

  • Incremental progress reviews

  • Milestone-based checkpoints

  • Continuous communication via email/Slack

You'll know where we are at every stage. No going dark for weeks—we believe in transparency and collaboration.

Phase 5: Testing & Quality Assurance (3-7 days)

Before deployment, we test rigorously.

Testing process:

  • Odyssey1 conducts full execution testing across scenarios

  • We validate all integrations and data flows

  • You're invited to test and validate results

  • We address any functional issues or unexpected outcomes

Important distinction:

  • Within scope: Issues with functionality or outcomes not matching specifications → We fix at no additional cost

  • Out of scope: Changed objectives or requests for features/results Odyssey1 cannot control → Requires SOW amendment and additional cost

This ensures quality while keeping projects on budget.

Phase 6: Deployment, Training & Handoff (1-2 weeks)

Your custom solution goes live.

What's included:

  • Installation in your production environment

  • Configuration and integration setup

  • Live training sessions (length varies by complexity)

  • Comprehensive documentation

  • GitHub repository access

  • Walkthrough of all features and functions

  • Initial support period (defined in SOW)

Final payment (50%) due upon successful deployment.

Post-Launch Support:

Ongoing support terms are defined in your SOW. Continued maintenance, updates, or new features require separate agreement and will entail additional costs.

We're here to ensure long-term success, not just a one-time build.

Custom Build Pricing:

Project-based, fixed price determined during scoping. Typically ranges from $5,000 to $50,000+ depending on complexity, integrations, and timeline.

Payment terms: 50% deposit to begin, 50% upon completion (net-15)

Timeline: 2-8 weeks from SOW signature to deployment

Custom AI Agents: Built for Your Unique Needs

Best for: Agencies with unique workflows that can't be solved by pre-built solutions. Complex integrations, proprietary processes, or specific business requirements.

Timeline: 2-8 weeks depending on complexity

The Custom Build Process (6 Phases)

Phase 1: Free Consultation (30-60 minutes)

Every custom project starts with a free consultation call to explore your needs.

What we'll cover:

  • Your business objectives

  • Current tech stack and processes

  • Workflow challenges and bottlenecks

  • Desired outcomes and success metrics

  • Feasibility assessment

  • Ballpark timeline and investment

No commitment required. This call helps us both determine if we're a good fit.

Phase 2: Discovery & Requirements Gathering (1-3 days)

After the initial consultation, we dive deeper into requirements.

What you'll provide:

  • Business objectives and goals

  • Current tech stack documentation

  • Current process workflows

  • Templates, examples, and documentation

  • Access to key stakeholders

What we'll do:

  • Document detailed requirements

  • Identify integration points

  • Map data flows

  • Define success criteria

  • Outline technical approach

Timeline: 1-3 business days, depending on complexity

Phase 3: Proposal & SOW Development (1-3 business days)

We deliver a comprehensive proposal with everything clearly defined.

Your proposal includes:

  • Detailed project scope

  • Fixed price (assuming adherence to agreed scope)

  • Project plan with phases and milestones

  • Timeline estimates

  • Technical approach

  • Testing and QA process

  • Training and support terms

  • Payment terms (50% deposit, 50% on completion)

Scope is locked. Changes or additions require SOW amendments and may affect cost and timeline. This protects both of us from scope creep.

You review, ask questions, and approve before any work begins.

Phase 4: Development & Build (2-6 weeks)

Once the SOW is signed and deposit received, we begin development.

Our approach:

  • Agile sprints where applicable

  • Regular client updates (frequency agreed in SOW)

  • Incremental progress reviews

  • Milestone-based checkpoints

  • Continuous communication via email/Slack

You'll know where we are at every stage. No going dark for weeks—we believe in transparency and collaboration.

Phase 5: Testing & Quality Assurance (3-7 days)

Before deployment, we test rigorously.

Testing process:

  • Odyssey1 conducts full execution testing across scenarios

  • We validate all integrations and data flows

  • You're invited to test and validate results

  • We address any functional issues or unexpected outcomes

Important distinction:

  • Within scope: Issues with functionality or outcomes not matching specifications → We fix at no additional cost

  • Out of scope: Changed objectives or requests for features/results Odyssey1 cannot control → Requires SOW amendment and additional cost

This ensures quality while keeping projects on budget.

Phase 6: Deployment, Training & Handoff (1-2 weeks)

Your custom solution goes live.

What's included:

  • Installation in your production environment

  • Configuration and integration setup

  • Live training sessions (length varies by complexity)

  • Comprehensive documentation

  • GitHub repository access

  • Walkthrough of all features and functions

  • Initial support period (defined in SOW)

Final payment (50%) due upon successful deployment.

Post-Launch Support:

Ongoing support terms are defined in your SOW. Continued maintenance, updates, or new features require separate agreement and will entail additional costs.

We're here to ensure long-term success, not just a one-time build.

Custom Build Pricing:

Project-based, fixed price determined during scoping. Typically ranges from $5,000 to $50,000+ depending on complexity, integrations, and timeline.

Payment terms: 50% deposit to begin, 50% upon completion (net-15)

Timeline: 2-8 weeks from SOW signature to deployment

Retainer Services: Continuous Innovation

Best for: Growing agencies that need ongoing automation development, optimization, and innovation. Perfect for agencies committed to building competitive advantage through owned technology.

Investment: Starting at $3,000/month for 20 hours/week commitment

How Retainers Work

Monthly Commitment Structure:

Your retainer includes a dedicated weekly time commitment for continuous automation development.

What you get:

  • 20 hours/week of development time (starting tier)

  • Weekly planning and priority calls

  • Flexible project management—you control priorities

  • Effort and timing estimates for transparency

  • Continuous delivery of new automations and optimizations

  • Direct access to Odyssey1 team


You decide what we build next. We provide guidance and effort estimates so you can make informed decisions about resource allocation.

The Retainer Process (Ongoing)

Onboarding: Strategy Session (Week 1)

We begin with a comprehensive strategy session to set the foundation.

What we'll do: Identify your goals and business objectives

  • Identify your goals and business objectives

  • Audit current workflows and pain points

  • Prioritize which automations will yield highest ROI

  • Create 90-day roadmap

  • Establish communication cadence and tools

This ensures we're focused on what matters most to your business.

Weekly Cycle:

Monday: Weekly planning call (30-60 minutes)

  • Review progress from previous week

  • Prioritize upcoming work

  • Address any blockers or questions

  • Align on deliverables for the week

Tuesday-Friday: Development and delivery

  • We work on agreed priorities

  • Provide updates via Slack/email

  • Share progress on milestones

  • Flag any issues or changes needed

Continuous communication ensures you're never wondering what's happening with your retainer hours.

Monthly Rhythm:

  • Monthly strategy review (end of month)

  • Roadmap updates and re-prioritization

  • ROI review of completed automations

  • Planning for next 30-60 days

Retainer Benefits

Priority access – Retainer clients come first Continuous improvement – Ongoing optimization of existing automations Flexible priorities – Adapt to changing business needs Predictable costs – Fixed monthly investment, no surprise invoices Faster delivery – Dedicated time allocation means quicker turnaround Strategic partnership – We become an extension of your team

Retainer Pricing:

Starting at $3,000/month for 20 hours/week commitment. Custom tiers available for larger time allocations.

Payment terms: Monthly in advance (net-15)

Commitment: Month-to-month or 3/6/12-month agreements (discounts available for longer commitments)

What You'll Need to Get Started

Regardless of which engagement model you choose, here's what we'll need from you:

Information & Documentation

  • Business objectives – What are you trying to achieve?

  • Current tech stack – What tools and platforms do you use?

  • Current processes – How do things work today?

  • Templates and examples – Existing workflows, reports, or outputs

  • Success criteria – How will we measure success?

Access & Integration Points

  • System access– Temporary credentials to tools we'll integrate with

  • API keys – For connecting external data sources

  • Stakeholder involvement – Owners of third-party systems (IT, DevOps, Analytics, etc.)


    We only ask for what we need, and we're always transparent about why we need access to specific systems.

Stakeholder Buy-In

Who should be involved?
You decide who needs to be in the room, but typically includes:

  • Decision-maker – Usually agency owner or operations lead

  • End users – Team members who will use the automation

  • Technical contacts – IT, DevOps, or analytics teams if we're integrating with their systems

  • Process owners – People who understand current workflows best

We adapt to your team structure and work with whoever makes sense for your organization.

Our Commitment to You

Transparency

You'll always know:

  • Where we are in the process

  • What's been completed

  • What's coming next

  • How much time/budget has been used

  • If we encounter any blockers

No surprises. No disappearing for weeks. No vague status updates.

Clear Scope Management

We define scope clearly upfront and stick to it. If something is out of scope, we'll flag it immediately and provide options:

  • Include it (with SOW amendment and cost adjustment)

  • Defer it to a future phase

  • Remove it from requirements

This protects your budget and our timeline.

Quality Assurance

We test everything before you see it. Our reputation is built on delivering solutions that work, not half-baked prototypes.

You'll never be a beta tester for unfinished work.

Knowledge Transfer

When we're done, you'll understand how your automation works. We provide:

  • Comprehensive documentation

  • Training sessions (live or recorded)

  • GitHub repository access

  • Support during transition period

You own the solution. You should understand it.

Retainer Services: Continuous Innovation

Best for: Growing agencies that need ongoing automation development, optimization, and innovation. Perfect for agencies committed to building competitive advantage through owned technology.

Investment: Starting at $3,000/month for 20 hours/week commitment

How Retainers Work

Monthly Commitment Structure:

Your retainer includes a dedicated weekly time commitment for continuous automation development.

What you get:

  • 20 hours/week of development time (starting tier)

  • Weekly planning and priority calls

  • Flexible project management—you control priorities

  • Effort and timing estimates for transparency

  • Continuous delivery of new automations and optimizations

  • Direct access to Odyssey1 team


You decide what we build next. We provide guidance and effort estimates so you can make informed decisions about resource allocation.

The Retainer Process (Ongoing)

Onboarding: Strategy Session (Week 1)

We begin with a comprehensive strategy session to set the foundation.

What we'll do: Identify your goals and business objectives

  • Identify your goals and business objectives

  • Audit current workflows and pain points

  • Prioritize which automations will yield highest ROI

  • Create 90-day roadmap

  • Establish communication cadence and tools

This ensures we're focused on what matters most to your business.

Weekly Cycle:

Monday: Weekly planning call (30-60 minutes)

  • Review progress from previous week

  • Prioritize upcoming work

  • Address any blockers or questions

  • Align on deliverables for the week

Tuesday-Friday: Development and delivery

  • We work on agreed priorities

  • Provide updates via Slack/email

  • Share progress on milestones

  • Flag any issues or changes needed

Continuous communication ensures you're never wondering what's happening with your retainer hours.

Monthly Rhythm:

  • Monthly strategy review (end of month)

  • Roadmap updates and re-prioritization

  • ROI review of completed automations

  • Planning for next 30-60 days

Retainer Benefits

Priority access – Retainer clients come first Continuous improvement – Ongoing optimization of existing automations Flexible priorities – Adapt to changing business needs Predictable costs – Fixed monthly investment, no surprise invoices Faster delivery – Dedicated time allocation means quicker turnaround Strategic partnership – We become an extension of your team

Retainer Pricing:

Starting at $3,000/month for 20 hours/week commitment. Custom tiers available for larger time allocations.

Payment terms: Monthly in advance (net-15)

Commitment: Month-to-month or 3/6/12-month agreements (discounts available for longer commitments)

What You'll Need to Get Started

Regardless of which engagement model you choose, here's what we'll need from you:

Information & Documentation

  • Business objectives – What are you trying to achieve?

  • Current tech stack – What tools and platforms do you use?

  • Current processes – How do things work today?

  • Templates and examples – Existing workflows, reports, or outputs

  • Success criteria – How will we measure success?

Access & Integration Points

  • System access– Temporary credentials to tools we'll integrate with

  • API keys – For connecting external data sources

  • Stakeholder involvement – Owners of third-party systems (IT, DevOps, Analytics, etc.)


    We only ask for what we need, and we're always transparent about why we need access to specific systems.

Stakeholder Buy-In

Who should be involved?
You decide who needs to be in the room, but typically includes:

  • Decision-maker – Usually agency owner or operations lead

  • End users – Team members who will use the automation

  • Technical contacts – IT, DevOps, or analytics teams if we're integrating with their systems

  • Process owners – People who understand current workflows best

We adapt to your team structure and work with whoever makes sense for your organization.

Our Commitment to You

Transparency

You'll always know:

  • Where we are in the process

  • What's been completed

  • What's coming next

  • How much time/budget has been used

  • If we encounter any blockers

No surprises. No disappearing for weeks. No vague status updates.

Clear Scope Management

We define scope clearly upfront and stick to it. If something is out of scope, we'll flag it immediately and provide options:

  • Include it (with SOW amendment and cost adjustment)

  • Defer it to a future phase

  • Remove it from requirements

This protects your budget and our timeline.

Quality Assurance

We test everything before you see it. Our reputation is built on delivering solutions that work, not half-baked prototypes.

You'll never be a beta tester for unfinished work.

Knowledge Transfer

When we're done, you'll understand how your automation works. We provide:

  • Comprehensive documentation

  • Training sessions (live or recorded)

  • GitHub repository access

  • Support during transition period

You own the solution. You should understand it.

Frequently Asked Questions

How quickly can we get started?

Pre-built: As soon as we complete the consultation call and receive payment, typically starting within 2-3 business days.

Custom/SOW: After free consultation, proposal delivery in 1-3 days. Once SOW is signed and deposit received, we begin immediately.

Retainer: Strategy session scheduled within one week of agreement, active development starts the following week.

What if we need changes after launch?

Pre-built: Changes within the original scope are included during implementation. Post-launch modifications are billed hourly.

Custom/SOW: Changes within the agreed scope are included. Out-of-scope changes require SOW amendment.

Retainer: Modifications and optimizations are part of your ongoing retainer hours.

Do we own the code/automation?

You receive a perpetual, unlimited-use license for everything we build for you. This means you can use, modify, and deploy the automation in your business without any restrictions, licensing fees, or ongoing royalties.

Ownership structure:

  • You own: Your data, your processes, and the right to use the automation forever

  • Odyssey1 owns: The underlying code and intellectual property

  • What this means: You can use it however you need for your business, but cannot resell or redistribute the automation as a product

Full access provided: Complete GitHub repository access and documentation so you're never locked in or dependent on us for modifications.

Why this model? It allows us to build cost-effective solutions by reusing proven components across clients (minus any proprietary customizations), while ensuring you get exactly what you need without ongoing fees.

What if the automation breaks or needs updates?

Pre-built: Post-deployment support is included initially. Ongoing support available at hourly rates.

Custom/SOW: Support terms defined in your SOW. Extended support available as needed.

Retainer: Included in your retainer hours—we handle all maintenance and updates.

Can we start with pre-built and upgrade to custom later?

Absolutely. Many clients start with a pre-built automation to solve an immediate pain point, then work with us on custom solutions once they see the value. We'll give you credit for the pre-built investment if you upgrade to retainer within 30 days.

What happens if you can't deliver what was scoped?

If we discover during development that something in the scope isn't technically feasible, we'll:

  1. Notify you immediately

  2. Propose alternative approaches

  3. Adjust scope and pricing if needed

  4. Never charge you for work we can't deliver

    We've never had to do this—20 years of experience means we scope accurately—but transparency matters.

Do you work with agencies outside the US?

Yes, though most of our clients are US-based. Time zone differences may affect meeting schedules, but we make it work.

What platforms and tools do you work with?

We integrate with virtually any platform that has an API or allows automation.

Common integrations include:

  • CRMs (Salesforce, HubSpot, Pipedrive)

  • Marketing platforms (Google Ads, Meta, LinkedIn)

  • Analytics (Google Analytics, Adobe Analytics)

  • Project management (Asana, Monday, ClickUp)

  • Communication (Slack, Teams, email)

  • Data warehouses (BigQuery, Snowflake, Redshift)

  • Custom APIs and databases

    If it has an API, we can probably automate it.

How technical do we need to be?

Not very. We've worked with agencies that have zero technical staff. We handle the technical complexity—you just need to understand your business processes and desired outcomes.

Can we see examples of past work?

Yes. We have case studies and can connect you with reference clients. View our work or ask during your consultation call.

What if we're not sure which service tier fits?

That's what the free consultation is for. We'll ask about your needs, timeline, and budget, then recommend the best fit. No pressure, just honest guidance.

Do you sign NDAs?

Yes, we're happy to sign mutual NDAs before discussing sensitive business information.

What if we need to pause or cancel?

Pre-built/Custom: Projects are completed start-to-finish. We don't pause mid-project (it's not fair to either party).

Retainer: 30-day notice required for cancellation. We'll complete any in-progress work during that period.

Frequently Asked Questions

How quickly can we get started?

Pre-built: As soon as we complete the consultation call and receive payment, typically starting within 2-3 business days.

Custom/SOW: After free consultation, proposal delivery in 1-3 days. Once SOW is signed and deposit received, we begin immediately.

Retainer: Strategy session scheduled within one week of agreement, active development starts the following week.

What if we need changes after launch?

Pre-built: Changes within the original scope are included during implementation. Post-launch modifications are billed hourly.

Custom/SOW: Changes within the agreed scope are included. Out-of-scope changes require SOW amendment.

Retainer: Modifications and optimizations are part of your ongoing retainer hours.

Do we own the code/automation?

You receive a perpetual, unlimited-use license for everything we build for you. This means you can use, modify, and deploy the automation in your business without any restrictions, licensing fees, or ongoing royalties.

Ownership structure:

  • You own: Your data, your processes, and the right to use the automation forever

  • Odyssey1 owns: The underlying code and intellectual property

  • What this means: You can use it however you need for your business, but cannot resell or redistribute the automation as a product

Full access provided: Complete GitHub repository access and documentation so you're never locked in or dependent on us for modifications.

Why this model? It allows us to build cost-effective solutions by reusing proven components across clients (minus any proprietary customizations), while ensuring you get exactly what you need without ongoing fees.

What if the automation breaks or needs updates?

Pre-built: Post-deployment support is included initially. Ongoing support available at hourly rates.

Custom/SOW: Support terms defined in your SOW. Extended support available as needed.

Retainer: Included in your retainer hours—we handle all maintenance and updates.

Can we start with pre-built and upgrade to custom later?

Absolutely. Many clients start with a pre-built automation to solve an immediate pain point, then work with us on custom solutions once they see the value. We'll give you credit for the pre-built investment if you upgrade to retainer within 30 days.

What happens if you can't deliver what was scoped?

If we discover during development that something in the scope isn't technically feasible, we'll:

  1. Notify you immediately

  2. Propose alternative approaches

  3. Adjust scope and pricing if needed

  4. Never charge you for work we can't deliver

    We've never had to do this—20 years of experience means we scope accurately—but transparency matters.

Do you work with agencies outside the US?

Yes, though most of our clients are US-based. Time zone differences may affect meeting schedules, but we make it work.

What platforms and tools do you work with?

We integrate with virtually any platform that has an API or allows automation.

Common integrations include:

  • CRMs (Salesforce, HubSpot, Pipedrive)

  • Marketing platforms (Google Ads, Meta, LinkedIn)

  • Analytics (Google Analytics, Adobe Analytics)

  • Project management (Asana, Monday, ClickUp)

  • Communication (Slack, Teams, email)

  • Data warehouses (BigQuery, Snowflake, Redshift)

  • Custom APIs and databases

    If it has an API, we can probably automate it.

How technical do we need to be?

Not very. We've worked with agencies that have zero technical staff. We handle the technical complexity—you just need to understand your business processes and desired outcomes.

Can we see examples of past work?

Yes. We have case studies and can connect you with reference clients. View our work or ask during your consultation call.

What if we're not sure which service tier fits?

That's what the free consultation is for. We'll ask about your needs, timeline, and budget, then recommend the best fit. No pressure, just honest guidance.

Do you sign NDAs?

Yes, we're happy to sign mutual NDAs before discussing sensitive business information.

What if we need to pause or cancel?

Pre-built/Custom: Projects are completed start-to-finish. We don't pause mid-project (it's not fair to either party).

Retainer: 30-day notice required for cancellation. We'll complete any in-progress work during that period.

Ready to Get Started?

Let's talk about automating your agency workflows.

Whether you need a quick-win pre-built solution or a comprehensive custom build, we'll help you determine the best path forward.

Ready to Get Started?

Let's talk about automating your agency workflows.

Whether you need a quick-win pre-built solution or a comprehensive custom build, we'll help you determine the best path forward.